Your landlord answers the telephone.
There is no managing agent between you and the owner of your building. This page sets out what you can expect from us and what we will expect from you.
Our side of the arrangement
Repairs
Report a problem and you will get an answer about who is responsible and what happens next. Where it is our repair we get on with it. Where the lease puts it on you, we will say so plainly rather than leaving it ambiguous.
Compliance
Fire risk assessments, electrical testing, gas safety and asbestos management are dealt with on a schedule, and the certification is available to you on request. This is the baseline rather than a service, but it is worth stating because it is not universal.
Service charge
Where a building has one, it is accounted for transparently and will withstand your surveyor going through it line by line. If you want the breakdown, ask and you will get it.
Renewals
We would rather keep a good tenant at a sensible rent than chase the last few percent and face a void. Renewal conversations start early enough to be a conversation rather than a deadline.
Take your own advice
A commercial lease is a substantial legal commitment, frequently for years, and often with obligations at the end of it that are not obvious at the start. You should instruct your own solicitor to review it, and if the building matters to your operation, a surveyor as well.
We say this because a tenant who understood what they signed is a tenant we do not end up in dispute with. Nothing on this website is legal advice or a substitute for taking it.